Questions
Frequently asked questions
Everything you need to know about ordering, pickup, delivery and changes to your order. Still stuck? Email us and we'll help.
How do I place an order?
Browse the menu, add what you'd like to your order, then choose local delivery or farmer's market pickup at checkout. Pre-orders close Wednesday at 8 PM for that weekend's bake.
When and how do I pay?
You can pay securely by card through Square when you place your pre-order, or choose to settle up at pickup or delivery.
Can I change my order after I place it?
Yes. Sign in and open My Orders to add items or change quantities on an unpaid order up to 24 hours before your pickup or delivery date.
Can I cancel my order?
Unpaid orders can be cancelled from My Orders any time up to 24 hours before your pickup or delivery date. Inside that 24-hour window your bread is already mixed and proofing, so please contact us directly.
What if I already paid and need to cancel?
Paid orders can't be cancelled online. Email hello@ontherisebreadco.com and we'll take care of the refund for you.
Where do you deliver?
Anna, Melissa, Van Alstyne, Howe, Blue Ridge, Westminster, and North McKinney. See the Markets & Delivery page for the current schedule and any delivery minimums.
Do your products contain allergens?
This product was produced in a home kitchen not subject to public health inspection that may also process common food allergens, including wheat, milk, eggs, and tree nuts.
How should I store my bread?
Keep loaves cut-side down in a paper or cloth bag at room temperature for 2–3 days. For longer storage, slice and freeze, then toast straight from the freezer.