Privacy Policy

Introduction

On the Rise Bread Co. ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or make a payment. By using our site, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us, such as your name, email address, phone number, delivery address, and order details when you place a pre-order. We also collect payment information when you complete checkout, which is handled securely by our payment processor.

Additionally, we automatically collect certain information when you visit our site, such as your IP address, browser type, device information, and pages visited. This information helps us understand how visitors use our site and improve the experience.

How We Use Your Information

We use the information we collect to:

• Process, fulfill, and communicate with you about your orders.
• Coordinate delivery or farmers market pickup.
• Respond to your questions and provide customer support.
• Send order updates, receipts, and promotional emails if you have opted in.
• Improve our website, products, and customer experience.
• Comply with legal obligations and protect our business from fraud.

Payment Processing

We use Square, Inc. to process payments made through our website. When you enter your payment information, it is transmitted directly to Square using industry-standard encryption. We do not store your full credit or debit card number on our servers. Your payment is subject to Square's Privacy Policy and Terms of Service, which we encourage you to review.

Cookies and Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. We may use analytics services to understand how visitors interact with our site. You can manage or disable cookies through your browser settings. Note that some features of the site may not function properly if cookies are disabled.

Information Sharing

We do not sell your personal information. We may share your information with trusted service providers who help us operate our business, such as payment processors, delivery services, and analytics providers. These providers are only authorized to use your information as necessary to perform services on our behalf and are required to protect it.

We may also disclose information if required to do so by law, in response to legal process, or to protect our rights, property, or safety.

Data Retention

We keep your personal information for as long as necessary to fulfill the purposes for which it was collected, including processing orders, maintaining records, complying with legal obligations, resolving disputes, and enforcing our agreements. When your information is no longer needed, we securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, such as the right to access, correct, delete, or restrict its use. You may also opt out of receiving marketing emails by following the unsubscribe link in any promotional email or by contacting us directly.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at hello@ontherisebreadco.com.